Key Details:
Include these in messaging to make the program more accessible
- Setup Guide: https://mindwayeap.com.au/setupA step-by-step guide on installing the Mindway EAP app and accessing available resources
- Mindway App Download: https://link-to.app/mindwayDirect link for mobile users that takes to users app store
- 24/7/365 Booking Hotline: 1800 848 979Hotline number for staff that prefer to call to book support (recommended to install app however to get entire benefits)
- For any questions about the program or when you need quick support for a staff member. Please do not include these details in any messages to staff.
1) Setting Up Your Employer Portal
This real-time dashboard allows you to manage all staff, see analytics and approve session requests. Only admin employees have access to this dashboard.
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Sign Up Here
No admin account? Tap the link above. -
Sign In Here
Already created an admin account, tap the link above.
How It Works
Staff Are Added to Our Platform
Once added to the portal on your desired start date, the staff will receive a welcome email with instructions on how to get started.
Once added to the portal on your desired start date, the staff will receive a welcome email with instructions on how to get started.
- Staff need to sign up using their work email or enter the access code to start their well-being program and book counselling with their preferred counsellor.
- Alternatively, they can call our 24/7/365 hotline (1800 848 979) to book a session.
Analytics & Billing
As staff members join our app and access counselling services, anonymised and confidential data will appear in the employer portal. Depending on your plan, billing for counselling occurs on the 15th and end of each month based on usage.
As staff members join our app and access counselling services, anonymised and confidential data will appear in the employer portal. Depending on your plan, billing for counselling occurs on the 15th and end of each month based on usage.
Managing Staff Access
We recommend logging into the portal regularly to add or remove staff members. This helps ensure your new employees have uninterrupted access to our services and that former employees no longer have access to counselling.
Additional Sessions
If an employee uses all their allocated sessions for the year, an automated notification will be sent to your designated email address if the counsellor and employee believe additional sessions would be beneficial. From there, you can easily approve or decline any requests for additional sessions.
We recommend logging into the portal regularly to add or remove staff members. This helps ensure your new employees have uninterrupted access to our services and that former employees no longer have access to counselling.
Additional Sessions
If an employee uses all their allocated sessions for the year, an automated notification will be sent to your designated email address if the counsellor and employee believe additional sessions would be beneficial. From there, you can easily approve or decline any requests for additional sessions.
Email Launch Templates
Use the templates below to copy and paste into your messaging for when the program has been launched.
Subject: Your New Employee Assistance Program – Mindway EAP
Hi [FIRSTNAME] or [Everyone],
At [COMPANY], we care about your mental health and well-being. That’s why we’ve partnered with Mindway EAP, Australia’s leading Employee Assistance Program, to provide you with confidential counselling and mindfulness tools at no cost to you.
What’s Included?
How to Get Started:
Everything is completely confidential, and [COMPANY] does not have access to your personal usage details.
If you have any questions, reach out or visit the setup page: [Link Setup Guide]
At [COMPANY], we care about your mental health and well-being. That’s why we’ve partnered with Mindway EAP, Australia’s leading Employee Assistance Program, to provide you with confidential counselling and mindfulness tools at no cost to you.
What’s Included?
- Personalised mindfulness program to reduce stress and improve sleep
- Access to [SESSION COUNT] sessions with top Australian counsellors each year
- Valued at over $500 – fully covered by [COMPANY]
How to Get Started:
- Download 'Mindway: Tailored EAP' here: [Link App here]
- Press "Get Started"
- Enter your email or [ACCESS CODE] to start your personalised plan and counselling sessions
Everything is completely confidential, and [COMPANY] does not have access to your personal usage details.
If you have any questions, reach out or visit the setup page: [Link Setup Guide]
Subject: Have You Explored Your EAP Yet?
Hi [FIRSTNAME] / Everyone,
It’s been [TIME PERIOD eg. month] since we introduced Mindway EAP, and we want to remind you that confidential support and mindfulness tools are always available when you need them.
What’s Included?
How to Get Started:
Your mental well-being matters. If you have any questions, feel free to reach out or visit the setup page: [Setup Guide Link]
It’s been [TIME PERIOD eg. month] since we introduced Mindway EAP, and we want to remind you that confidential support and mindfulness tools are always available when you need them.
What’s Included?
- Access to [SESSION CAP] sessions with experienced Australian counsellors
- Mindfulness tools to manage stress, improve sleep, and enhance well-being
- 100% confidential – [COMPANY] does not have access to your personal usage details
How to Get Started:
- Download 'Mindway: Tailored EAP' here: [Link App Link]
- Press "Get Started"
- Enter your email or [ACCESS CODE] to start your personalised support resources
Your mental well-being matters. If you have any questions, feel free to reach out or visit the setup page: [Setup Guide Link]
Text Launch Templates
Hi Everyone,
We’re excited to introduce Mindway EAP, your tailored Employee Assistance Program, designed to support your mental well-being.
What’s Included?
✅ Access to [sessions] counselling sessions with top Australian professionals
✅ Mindfulness tools to manage stress and improve sleep
✅ 100% confidential – fully covered by [COMPANY], at no cost to you
How to Get Started:
Your well-being matters. Get started today!
[Attach App Screenshots]
We’re excited to introduce Mindway EAP, your tailored Employee Assistance Program, designed to support your mental well-being.
What’s Included?
✅ Access to [sessions] counselling sessions with top Australian professionals
✅ Mindfulness tools to manage stress and improve sleep
✅ 100% confidential – fully covered by [COMPANY], at no cost to you
How to Get Started:
- Download 'Mindway: Tailored EAP' here: [App Link]
- Press "Get Started"
- Enter your email or [ACCESS CODE] to unlock your personalised plan and counselling sessions
Your well-being matters. Get started today!
[Attach App Screenshots]
Hi Everyone,
We’ve had an amazing response to Mindway EAP so far! If you haven’t signed up yet, here’s what you’re missing:
✅ Access to [sessions] counselling sessions with top Australian professionals
✅ Mindfulness tools to manage stress and improve sleep
✅ 100% confidential & fully covered by [COMPANY], at no cost to you
How to Get Started:
Install Mindway EAP today here: [App Link]
[Attach App Screenshots]
We’ve had an amazing response to Mindway EAP so far! If you haven’t signed up yet, here’s what you’re missing:
✅ Access to [sessions] counselling sessions with top Australian professionals
✅ Mindfulness tools to manage stress and improve sleep
✅ 100% confidential & fully covered by [COMPANY], at no cost to you
How to Get Started:
- Download 'Mindway: Tailored EAP' here: [App Link]
- Press "Get Started"
- Enter your email or [ACCESS CODE] to unlock your personalised support
Install Mindway EAP today here: [App Link]
[Attach App Screenshots]
Any questions?
Contact your direct program manager
Contact your direct program manager
Ryder Mckenzie
Program Director