A significant number of employee assistance programs (EAP) in Australia offer a broad range of services that are intended to provide staff members with assistance that is both immediate and confidential. The provision of short-term psychotherapy for issues such as stress, anxiety, depression, or conflict at work, crisis support that is available twenty-four hours a day, seven days a week, assistance with financial and legal matters, tools for achieving a healthy work-life balance, and referrals to specialised healthcare or longer-term treatment are typically included in this process. In addition, this process typically includes the provision of crisis support. Every worker will have access to a safe and accessible method of accessing knowledgeable support whenever they require it, thanks to these key qualities, which guarantee that they will have access to it.

It is of the utmost importance for businesses to go through the process of picking the perfect EAP plan tier for their employees. Basic packages often include components such as counselling, crisis aid, and referrals. These are all components that are covered. This makes them appropriate for use by smaller businesses or nonprofit groups who are operating on a low budget and require only a few sessions and reports. This makes them suitable for usage by these types of organisations. The addition of digital self-help tools, manager resources, and more in-depth counselling are all components that are included in mid-level packages. These packages offer a combination of services that is beneficial to medium-sized organisations. All of the services that are included in the mid-level packages are also included in the premium packages. In addition, the premium packages include workshops, health coaching, support in various languages, dedicated account management, and thorough reporting. However, because they are more expensive per person, they are best suited for large organisations or industries that are subject to a significant amount of stress for their employees.

Despite the fact that the number of available choices has increased, the cost of EAP in Australia has remained relatively same. A basic plan will cover the fundamentals and will cost between $40 and $60 per employee per year. Tools and training are included in the mid-level plans, which range from $70 to $90 per year. More than one hundred dollars is required to purchase a premium plan, which includes personal account support, workshops, and lifestyle programs. It is important for companies to consider the costs associated with absenteeism, presenteeism, and turnover when calculating return on investment (ROI). According to a study, an employee assistance program (EAP) can return between $3 and $8 in increased productivity and decreased absenteeism for every dollar that is invested in it.