A substantial number of employee assistance programs (EAP) in Australia provide a wide variety of services with the goal of providing staff members with support that is both immediate and confidential. These programs are designed to meet the needs of employees. The provision of short-term psychotherapy for issues such as stress, anxiety, depression, or conflict at work, crisis support that is available twenty-four hours a day, seven days a week, assistance with financial and legal matters, tools for achieving a healthy work-life balance, and referrals to specialised healthcare or longer-term treatment are typically included in this process. In addition, this process typically includes the provision of crisis support. In most cases, this procedure also involves the provision of support at times of crisis. The presence of these essential characteristics ensures that every worker will have access to a secure and easily available means of obtaining competent help whenever they want it. This is because these features guarantee that they will have access to what they need.

It is of the highest essential for companies to go through the process of selecting the effective employee assistance program (EAP) plan tier for their staff members. A number of components, including counseling, crisis assistance, and referrals, are often included in basic packages. Each and every one of these components is taken care of. Because of this, they are suitable for use by smaller firms or charitable organizations that are working on a limited budget and require only a few sessions and reports. They are therefore ideal for use by the kinds of organizations that are being discussed here. There are a number of components that are included in mid-level packages. These include the addition of digital self-help tools, manager resources, and more in-depth counseling. These packages include a variety of services that are advantageous to organizations that are of a medium size. All of the services that are included in the packages that are considered to be of a mid-level quality are also included in the premium packages. In addition, the premium subscriptions offer features such as seminars, health coaching, assistance in a variety of languages, dedicated account management, and comprehensive reporting. On the other hand, due to the fact that they are more expensive per individual, they are best suited for large organizations or sectors that are prone to a great level of stress for their personnel.

The expense of EAP in Australia has stayed essentially unchanged, despite the fact that the number of options that are accessible has risen. Costing between $40 and $60 per employee per year, a basic package will cover the essentials and will be available to employees. Mid-level plans, which run from $70 to $90 a year, include both tools and instruction as part of their pricing structure. In order to acquire a premium plan, which includes personal account assistance, seminars, and lifestyle programs, you will need to pay more than one hundred dollars. When evaluating return on investment (ROI), it is essential for businesses to take into account the expenses that are connected with presenteeism, absenteeism, and turnover. A research found that for every dollar that is invested in an employee assistance program (EAP), the program may return between $3 and $8 in enhanced productivity and decreased absenteeism. This is according to the findings of the study.