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What’s Included in an Australian EAP? Full Feature Comparison (2025)
Last Updated 5/8/25 By Vanessa Cortez
EAP Programs @ Mindway EAP
Employee Assistance Programs (EAPs) are an essential part of workplace wellbeing strategies across Australia. However, not all EAPs offer the same range of services or features. This article provides a detailed comparison of the key inclusions in Australian EAPs in 2025, helping employers understand what to expect and how to choose the best fit for their teams.

What You’ll Learn in This Article
  • Core services typically included in Australian EAPs
  • Additional features that may be available
  • Differences between basic and premium EAP packages
  • How to evaluate EAP offerings based on your organisation’s needs
  • Insights into pricing relative to included features

Core Services Included in Most Australian EAPs

Confidential Counselling: Short-term mental health and wellbeing support via phone, video, or face-to-face
Crisis Support: Immediate assistance during personal or workplace emergencies
Financial and Legal Advice: Access to expert guidance on financial planning, debt, and legal matters
Work-Life Balance Resources: Support for managing stress, family issues, and lifestyle challenges

Referral Services: Direction to specialised healthcare providers if longer-term support is needed

Additional Features Offered by Some Providers

Wellbeing Workshops and Training: Sessions on resilience, mental health awareness, and stress management
Manager Support Programs: Resources and coaching to help supervisors identify and support employee needs
Digital Self-Help Tools: Apps, webinars, and online resources for ongoing wellbeing management
Health and Lifestyle Coaching: Programs targeting physical health, nutrition, and fitness

Multi-Language Support: Counselling available in languages other than English to support diverse workforces

Basic vs Premium EAP Packages

Basic Packages: Often include counselling, crisis support, and referrals; suitable for smaller organisations or those on tight budgets

Premium Packages: Add training, digital tools, extended counselling hours, and dedicated account management; ideal for larger businesses or those seeking comprehensive support

How to Choose the Right EAP Features for Your Organisation

  • Assess the size and needs of your workforce
  • Consider industry-specific stressors or challenges
  • Evaluate budget constraints and desired service levels
  • Look for flexibility in service delivery (phone, video, face-to-face)
  • Check provider reputation and client testimonials

Pricing in 2025 (Australia) Relative to Features

  • Basic plans: Approx. $40–$60 per employee annually
  • Mid-tier plans: Around $70–$90 per employee annually with added features
  • Premium plans: $100+ per employee annually including training and digital resources
Employee:
What extras should we look for beyond basic counselling?
You:
Workshops, manager support, and digital tools can greatly enhance your team’s resilience and engagement.
"Choosing an EAP isn’t just about cost, it’s about matching services to what your people truly need." — Australian HR Institute
Key Takeaways
  • Core Counselling is Standard
    Most EAPs provide confidential short-term mental health support.
  • Additional Features Add Value
    Workshops and digital tools can boost workplace wellbeing.
  • Match Services to Your Needs
    Customise your EAP choice based on your workforce profile and budget.
  • Pricing Reflects Features
    More comprehensive plans naturally cost more but offer greater support.
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