About us | Mindway
About us

The story behind Mindway

An independent, Australian-owned EAP built around one idea: support your team actually wants to use.

Ryder, Founder and Program Director of Mindway
A note from Ryder Program Director & Founder Mindway Employee Assistance Program

We set out to build an EAP people actually want to use.

Mindway started four years ago with a simple mission: to help Australians reduce stress, sleep better, and live with a greater sense of balance and purpose. In the beginning, we worked directly with individuals. But before long, businesses began reaching out. They saw the impact Mindway was having on people's lives and wanted that same kind of genuine support for their teams.

At the time, most Employee Assistance Programs were outdated, uninspiring and barely used. Companies were paying tens of thousands for a service only a handful of employees accessed. Many ended up dropping their EAPs altogether, not because they didn't care about wellbeing, but because the system just wasn't working.

That's when our purpose evolved: to build an EAP people actually want to use. One that feels human, approachable, and genuinely helpful.

Unlike many global corporate providers that offer EAP as one of many services, we're an independent, Australian-owned and founder-run provider focused solely on delivering a high-quality Employee Assistance Program for the Australian workforce. We work directly with the companies and people we serve to build around their needs. This means you'll receive a service that improves day by day, helping you see a real return on wellbeing.

We believe that if you're looking to make support easy to access, meaningful to engage with, and something teams are proud to be part of, you should be using Mindway.

Ryder, Founder Mindway Employee Assistance Program

What makes Mindway different

The things our clients tell us mattered most when they chose us.

Focused on Australian businesses

Our client base is Australian businesses, and we build everything around them. From onboarding to reporting, the whole experience is shaped by the teams we serve, so you are never the afterthought client.

Live in minutes, not months

Your dedicated onboarding manager gets your team set up fast, with launch comms and manager guides done for you, so support is available almost as soon as you say go.

More than a counselling hotline

Counselling is the core, but our plans also cover wellness workshops and manager support, so your team gets help across the full picture of wellbeing.

Flexible pricing that fits your team

Choose a starter plan with pay as you go session fees or a fixed fee plan with everything included. Either way, pricing is clear and upfront with no lock-in contracts and no surprises.

Flexible Plans
Customised to your organisation
Flexible Access
Starter EAP
All Inclusive
Complete EAP
Frequently Asked Questions
"We’re extremely satisfied with the services
and counselling provided. It’s great to see
our staff benefiting from it."
Priya, HR Director