About Mindway EAP
Our Mission
To make mental health support easy, personal, and effective for teams, so businesses and people can thrive.
To make mental health support easy, personal, and effective for teams, so businesses and people can thrive.
Mindway is a modern Employee Assistance Program designed for today’s workplace. We make it simple for employees to access high-quality mental health support, while giving organisations the tools to deliver real, measurable impact.
Employees can choose their own counsellor, book sessions within 24 hours, and access support by phone or video. Everything is confidential and designed to give people control over how they get help.
For employers, Mindway makes wellbeing easy to manage. Our platform includes usage insights, priority booking, a dedicated program manager, and fast onboarding. Whether you’re a growing startup or a national team, our flexible model scales with your needs.
We believe mental health support should be easy to access, personal, and effective. That’s what we’re here to deliver.
Employees can choose their own counsellor, book sessions within 24 hours, and access support by phone or video. Everything is confidential and designed to give people control over how they get help.
For employers, Mindway makes wellbeing easy to manage. Our platform includes usage insights, priority booking, a dedicated program manager, and fast onboarding. Whether you’re a growing startup or a national team, our flexible model scales with your needs.
We believe mental health support should be easy to access, personal, and effective. That’s what we’re here to deliver.
Our Core Team
- Ryder McKenzieProgram DirectorRyder, the founder of Mindway, started the company in 2022 with the belief that a little support can go a long way. Previously working in the design field, he identified a gap where existing Employee Assistance Programs (EAPs) were underutilised. Recognising the need for change, Ryder is passionate about fostering real connections and improving work-life for individuals across various industries.
- Emad RashidTech LeadEmad is an exceptional developer known for his creativity and technical prowess. With a knack for solving complex problems and a passion for innovation, Emad consistently delivers outstanding digital solutions. His dedication to quality and his ability to bring fresh ideas to the table make him an invaluable asset to Mindway.
- Simon BartzCounsellorSimon Bartz is a Clinical Counsellor dedicated to providing a supportive, non-judgmental space where you feel heard and respected. Specializing in men’s mental health, addiction counselling, grief, personal challenges, stress, and work conflict resolution, Simon offers a warm, empathetic approach to help you explore your thoughts and emotions.
- Laura WozniakCounsellor & CoachLaura is a counsellor with a master’s degree in counselling and psychotherapy. She is
also a counselling supervisor. Laura wasn’t always a counsellor; she spent many years working for a US-based Fortune 50 company, managing teams and traveling around the globe, where she was always consulted by others for her keen insight. She understands the challenges that employees face: from burnout to workload boundaries, career development to conflict resolution, to building confidence, workplace bullying, lack of support and stress/overwhelm. Laura is uniquely positioned to support those in the work environment using evidence-based counselling methods, whilst always holding space, and being the client’s biggest cheerleader! - Vanessa CortezCustomer Success ManagerHi, I’m Vanessa 👋
I’m the Customer Success Manager at Mindway EAP, where I help clients create healthier, more supported workplaces. I manage the onboarding process, provide responsive support, and ensure every client gets the most from our platform.
I work closely with HR leaders and managers to make sure their teams can easily access mental health services and understand how to use our tools effectively. I’m passionate about creating smooth and positive experiences for every organisation we work with.
With a background in customer service and a strong commitment to mental wellbeing, I’m proud to be part of a company that’s making a real difference at work. - SamCounsellorMy name is Sam and through my unique blend of counselling, mindfulness and real world corporate experience, I’m here to help you navigate life's many challenges.
Whether you’re managing workplace stress, navigating career transitions, or seeking to build emotional resilience, I tailor each session to your unique needs, using practical strategies and mindfulness techniques.
Together, we’ll work to enhance your wellbeing, foster growth, and create meaningful change. If you’re ready to prioritise yourself, I invite you to book a session with me. Let’s take this journey together. - Shannon EverestCounsellorMy name is Shannon, I am an experienced counsellor and offer short-term, solution-focused counselling to support clients with a range of both work-related and personal challenges.
I use evidence-based, strengths-based, and person-centred approaches with a focus on creating a space that feels safe, supportive, and respectful. My approach is warm and collaborative, working with clients to see what’s behind the presenting issue/s to move toward meaningful goals, to develop a greater understanding of themselves and to identify practical steps going forward. - Phoebe WallishCounsellorPhoebe Wallish is a registered therapist with the Australian Counselling Association, bringing over 20 years of experience in helping individuals, families, and leaders thrive.
With a tailored approach that includes solutions-focused strategies, psychodynamic therapy, and CBT, Phoebe collaborates with clients to create pathways uniquely aligned with their goals. A former primary school teacher and leader in the not-for-profit sector, she has a deep understanding of workplace challenges and personal growth. - Natalee MartinCounsellorHello, I’m Natalee. I have over 14 years of experience working therapeutically, and I approach counselling with mindfulness, warmth, and support. I believe that you are the expert in your own life, and my role is to guide and empower you to recognize and embrace this expertise. Building an authentic and compassionate connection is at the heart of my work—I strive to create a space where you feel truly safe, seen, heard, and validated.
As a counsellor and mindfulness facilitator, I value the power of presence as a tool to navigate discomfort and work toward meaningful change—both within your life and in your relationships with yourself and others. - Enisa KurtanovichCounsellorI’m Enisa Kurtanovich, a multicultural Clinical Psychotherapist, Approved Australian Victim Services Counsellor, and International Program Educator with over two decades of global experience in therapy and client-focused care.
I specialise in working with both men and women facing work stress, trauma, conflict, depression, and anxiety, helping them regain clarity, confidence, and control over their lives. My sessions provide a structured and meaningful space where we work towards real, lasting change—tailored to your personal goals. - Amanda SmithCounsellorHi, I'm Amanda, an experienced counsellor dedicated to supporting you through life’s challenges.
Whatever your reason for seeking counselling, I’m here to help you explore and navigate problems and difficult times. I provide a safe, confidential space where you can feel heard, understood, and empowered. - Geoff SmithCounsellorI’m a psychotherapist who believes that real change happens through genuine connection and presence. My approach is relational and creative. I enjoy meeting each person where they are and working together in the here and now. I hold a Master of Gestalt Psychotherapy (2020), and I’m passionate about creating a collaborative space where clients feel heard, supported, and empowered to grow.
Since 2018, I’ve had the privilege of supporting EAP clients both in-person and via telehealth. I bring empathy, practical experience, and a genuine interest in each person’s story. My aim is to offer a space where you feel safe to explore what matters most to you, and to support you as you navigate life’s challenges.
Loved By Australian Employers
- Jade, Clinic Manager
Childcare CentreI have been working with Mindway, creating an EAP for our centre. They have designed a good program and there has been great communication along the way. - 29% of staff use services - Marvin, Director
Technology ServicesUsed an 2 EAPs before, staff never really used either of them. Came across Mindway, and the way the app works fitted right into our staff's dynamic and culture. 36% of staff use services. - Richard, Director
NDIS SupportI've been using Mindway EAP for some time now, and I must say it's been an invaluable tool for my personal well-being and have heard positive feedback from the team at large. 25% of staff use services.
Flexible Plans
Customised to your organisation
Customised to your organisation
PAYG EAP
Flexible Support - Billed Per Session
Flexible Support - Billed Per Session
Ideal for organisations that want to start small and scale as needed. Only pay when your team uses the service.
Included in PAYG:
✔️ Pay per session model
✔️ Tailored Mindfulness Program
✔️ Professional support within 12–36 hours
✔️ 24/7/365 booking number
✔️ Real-time analytics portal
Complete EAP
All-Inclusive Support
All-Inclusive Support
Best for teams seeking consistent, proactive support with built-in sessions and added value for managers and leaders.
Includes everything in PAYG, plus:
✔️ Set sessions included per employee, per year.
✔️ Dedicated program specialist
✔️ Priority critical incident support
✔️ Monthly live leadership/manager training (mental health, leadership, communication & more)
Frequently Asked Questions
An EAP can improve employee well-being, leading to reduced absenteeism, increased productivity, and higher retention rates. It also helps create a supportive work environment, where employees can manage personal challenges before they impact their performance.
An EAP provides confidential support for employees through counseling, coaching, and referrals. Services typically include mental health counselling and wellbeing programs. Plans can be customized based on your business’s needs.
EAP pricing varies depending on the plan. We offer flexible options: per-use models or set fee structures for 3 counselling sessions, billed monthly or annually. Costs are structured to offer value, improving employee engagement and reducing turnover.
Success is measured through employee engagement rates, feedback surveys, and tracking reductions in absenteeism or turnover. Our plans include built-in engagement guarantees to ensure you get the most from your investment.
Yes, all EAP services are confidential. Information about an employee’s use of the program, including their sessions and personal details, is not shared with the employer, ensuring privacy and discretion. We do, however share basic reason for counselling eg. work stress to you (the employer) to identify areas for potential improvement.
Our registered Australian counsellors are highly experienced professionals who provide compassionate support for a wide range of personal and workplace challenges.
All our counsellors are registered with ACA and/or PACFA, the recognised peak bodies for counselling in Australia.
All our counsellors are registered with ACA and/or PACFA, the recognised peak bodies for counselling in Australia.
"We’re extremely satisfied with the services and counselling provided. It’s great to see our staff benefiting from it." 28% of staff use services
Priya, HR Director
Rated 4.8/5 stars
Get Tailored EAP Quote
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Supporting 10,000+ Employees, HR Teams & Owners
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Fantastic EAP
"I've been using Mindway EAP for some time now, and I must say it's been an invaluable tool for my personal well-being and have heard positive feedback from the team at large"
25% of staff use services
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One Of The Best
"Used 2 EAPs before, staff never really used either of them. Came across Mindway, and the way the app works fitted right into our staff's dynamic and culture."
36% of staff use services
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Google Review
"Ryder has been great and responsive to work with while setting up the EAP from a management perspective. I have had a great response from staff who have shared with me that they have used both the app and counselling services, noting that it has helped them a lot"