About Mindway
Ryder Mckenzie
Program Director & Founder
Mindway started 4 years ago with a simple mission to help Australians reduce stress, sleep better, and live with a greater sense of balance and purpose.
In the beginning, we worked directly with individuals. But before long, businesses began reaching out. They saw the impact Mindway was having on people’s lives and wanted that same kind of genuine support for their teams.
At the time, most Employee Assistance Programs were outdated, uninspiring and barely used. Companies were paying tens of thousands for a service only a handful of employees accessed. Many ended up dropping their EAPs altogether, not because they didn’t care about wellbeing, but because the system just wasn’t working.
That’s when our purpose evolved to build an EAP people actually want to use... One that feels human, approachable, and genuinely helpful.
Unlike many global corporate providers that offer EAP as one of many services, we’re an independent, Australian-owned and founder-run provider focused solely on delivering a high-quality Employee Assistance Program for the Australian workforce.
We work directly with the companies and people we serve to build around for needs. This means you'll receive a service that enhances day by day, helping you see a real return on wellbeing.
We believe if you're looking to make support easy to access, meaningful to engage with, and something teams are proud to be part of, you should be using Mindway.
In the beginning, we worked directly with individuals. But before long, businesses began reaching out. They saw the impact Mindway was having on people’s lives and wanted that same kind of genuine support for their teams.
At the time, most Employee Assistance Programs were outdated, uninspiring and barely used. Companies were paying tens of thousands for a service only a handful of employees accessed. Many ended up dropping their EAPs altogether, not because they didn’t care about wellbeing, but because the system just wasn’t working.
That’s when our purpose evolved to build an EAP people actually want to use... One that feels human, approachable, and genuinely helpful.
Unlike many global corporate providers that offer EAP as one of many services, we’re an independent, Australian-owned and founder-run provider focused solely on delivering a high-quality Employee Assistance Program for the Australian workforce.
We work directly with the companies and people we serve to build around for needs. This means you'll receive a service that enhances day by day, helping you see a real return on wellbeing.
We believe if you're looking to make support easy to access, meaningful to engage with, and something teams are proud to be part of, you should be using Mindway.
Loved By Australian Employers
- Jade, Clinic Manager
Childcare CentreI have been working with Mindway, creating an EAP for our centre. They have designed a good program and there has been great communication along the way. - 29% of staff use services - Marvin, Director
Technology ServicesUsed an 2 EAPs before, staff never really used either of them. Came across Mindway, and the way the app works fitted right into our staff's dynamic and culture. 36% of staff use services. - Richard, Director
NDIS SupportI've been using Mindway EAP for some time now, and I must say it's been an invaluable tool for my personal well-being and have heard positive feedback from the team at large. 25% of staff use services.
Flexible Plans
Customised to your organisation
Customised to your organisation
Flexible Access
Starter EAP
Starter EAP
Ideal for organisations that want to scale as needed. Access support on your terms, with a simple quote to get started.
Included in Starter:
✔️ Session-based pricing
✔️ Proactive wellness content
✔️ Support within 24 hours
✔️ Promotional material
✔️ Real-time analytics
All Inclusive
Complete EAP
Complete EAP
Best for teams seeking consistent, proactive support with built-in sessions and added value for leaders.
Includes everything in PAYG, plus:
✔️ Set sessions included per employee, per year.
✔️ Dedicated program specialist
✔️ Priority critical incident support
✔️ Monthly live leadership/manager training (mental health, leadership, communication & more)
Frequently Asked Questions
An EAP can improve employee well-being, leading to reduced absenteeism, increased productivity, and higher retention rates. It also helps create a supportive work environment, where employees can manage personal challenges before they impact their performance.
An EAP provides confidential support for employees through counseling, coaching, and referrals. Services typically include mental health counselling and wellbeing programs. Plans can be customized based on your business’s needs.
EAP pricing varies depending on the plan. We offer flexible options: per-use models or set fee structures for counselling sessions, billed monthly or annually. Costs are structured to offer value, improving employee engagement and reducing turnover.
Success is measured through employee engagement rates, feedback surveys, and tracking reductions in absenteeism or turnover. Our plans include built-in engagement guarantees to ensure you get the most from your investment.
Yes, all EAP services are confidential. Information about an employee’s use of the program, including their sessions and personal details, is not shared with the employer, ensuring privacy and discretion. We do, however share basic reason for counselling eg. work stress to you (the employer) to identify areas for potential improvement.
Our registered Australian counsellors are highly experienced professionals who provide compassionate support for a wide range of personal and workplace challenges.
All our counsellors are registered with ACA and/or PACFA, the recognised peak bodies for counselling in Australia.
All our counsellors are registered with ACA and/or PACFA, the recognised peak bodies for counselling in Australia.
Rated 4.8/5 stars
Get Tailored EAP Quote
Support your team with personalised and fast support. Fill out the form below to get a personalised EAP for your organisation.
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Supporting 10,000+ Employees, HR Teams & Owners
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We made the switch to Mindway
"We recently made the switch to Mindway and couldn't be happier with the decision. The setup process was seamless, and the transition felt really well supported from the outset. Feedback from our team has been overwhelmingly positive, which has been fantastic to see. The additional resources, like leadership webinars and structured annual planning schedules, have added real value at an organisational level."
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Was a breeze
"Setting up Mindway for our clinic was a very easy process. Everyone loves the app with all of its different meditations, sleep support and daily emotion tracker. Quite a few of the team have utilised the counselling services and found the whole process very simple. I can highly recommend this company."
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Highly responsive and well supported
"Ryder has been great and responsive to work with while setting up the EAP from a management perspective. I have had a great response from staff who have shared with me that they have used both the app and counselling services, noting that it has helped them a lot."