New psychosocial health regulations are coming to Victoria
About Mindway EAP
Our Mission
To make mental health support easy, personal, and effective for teams, so businesses and people can thrive.
To make mental health support easy, personal, and effective for teams, so businesses and people can thrive.
Mindway is a modern Employee Assistance Program designed for today’s workplace. We make it simple for employees to access high-quality mental health support, while giving organisations the tools to deliver real, measurable impact.
Employees can choose their own counsellor, book sessions within 24 hours, and access support by phone or video. Everything is confidential and designed to give people control over how they get help.
For employers, Mindway makes wellbeing easy to manage. Our platform includes usage insights, priority booking, a dedicated program manager, and fast onboarding. Whether you’re a growing startup or a national team, our flexible model scales with your needs.
We believe mental health support should be easy to access, personal, and effective. That’s what we’re here to deliver.
Employees can choose their own counsellor, book sessions within 24 hours, and access support by phone or video. Everything is confidential and designed to give people control over how they get help.
For employers, Mindway makes wellbeing easy to manage. Our platform includes usage insights, priority booking, a dedicated program manager, and fast onboarding. Whether you’re a growing startup or a national team, our flexible model scales with your needs.
We believe mental health support should be easy to access, personal, and effective. That’s what we’re here to deliver.
Our Core Team
- Ryder McKenzieProgram DirectorRyder directs the programs at Mindway, working closely with organisations to ensure they get the most value from their Employee Assistance Program. With a focus on practical support and genuine connection, Ryder helps companies foster healthier, more productive workplaces.
- Vanessa CortezCustomer Success ManagerVanessa is the Customer Success Manager at Mindway EAP, helping clients build healthier, more supported workplaces. She manages onboarding, provides ongoing support, and ensures teams get the most out of the platform.
Working closely with HR leaders and managers, Vanessa makes mental health services easy to access and use. With a background in customer service and a passion for wellbeing, she helps organisations make a real difference at work. - Laura WozniakCounsellor & CoachLaura is a counsellor and counselling supervisor with a master’s in counselling and psychotherapy. With years of experience in corporate leadership, she understands workplace challenges like burnout, stress, conflict, and career development. Laura uses evidence-based methods to support employees, providing a safe space while empowering and encouraging their growth.
- Simon BartzCounsellorSimon Bartz is a Clinical Counsellor dedicated to providing a supportive, non-judgmental space where you feel heard and respected. Specializing in men’s mental health, addiction counselling, grief, personal challenges, stress, and work conflict resolution, Simon offers a warm, empathetic approach to help you explore your thoughts and emotions.
- Emad RashidTech LeadEmad is a skilled developer with a strong focus on creating practical and effective digital solutions. He combines technical expertise with creative thinking to solve complex challenges and plays an important role in enhancing Mindway’s platform and services.
- SamCounsellorSam combines counselling, mindfulness, and real-world corporate experience to help individuals navigate life’s challenges. He supports clients managing workplace stress, career transitions, and building emotional resilience, tailoring each session with practical strategies and mindfulness techniques.
Sam works to enhance wellbeing, foster personal growth, and create meaningful change, guiding clients to prioritise themselves and take positive steps forward. - Shannon EverestCounsellorShannon is an experienced counsellor who offers short-term, solution-focused support for a range of work-related and personal challenges. She uses evidence-based, strengths-based, and person-centred approaches to create a safe and supportive space.
Her warm, collaborative style helps clients explore the root of their challenges, work toward meaningful goals, gain self-understanding, and identify practical steps forward. - Natalee MartinCounsellorNatalee has over 14 years of experience working therapeutically and approaches counselling with mindfulness, warmth, and support. She believes clients are the experts in their own lives, guiding and empowering them to recognize and embrace their own strengths.
As a counsellor and mindfulness facilitator, Natalee focuses on building authentic, compassionate connections and creating a safe, validating space. She helps clients use presence and mindfulness to navigate challenges and work toward meaningful personal and relational change. - Enisa KurtanovichCounsellorEnisa Kurtanovich is a multicultural Clinical Psychotherapist, Approved Australian Victim Services Counsellor, and International Program Educator with over 20 years of global experience in therapy and client-focused care.
She specialises in supporting men and women dealing with work stress, trauma, conflict, depression, and anxiety, helping clients regain clarity, confidence, and control. Enisa provides a structured, meaningful space where sessions are tailored to personal goals, fostering real and lasting change. - Amanda SmithCounsellorAmanda is an experienced counsellor dedicated to supporting individuals through life’s challenges. She provides a safe, confidential space where clients can feel heard, understood, and empowered, helping them explore and navigate difficult times.
- Geoff SmithCounsellorGeoff is a psychotherapist who believes real change comes through genuine connection and presence. With a Master of Gestalt Psychotherapy (2020), he takes a relational and creative approach, meeting clients where they are and working collaboratively in the here and now.
Since 2018, Geoff has supported EAP clients both in-person and via telehealth, offering a safe and empowering space where clients can explore what matters most and navigate life’s challenges with empathy and practical guidance.
Loved By Australian Employers
- Jade, Clinic Manager
Childcare CentreI have been working with Mindway, creating an EAP for our centre. They have designed a good program and there has been great communication along the way. - 29% of staff use services - Marvin, Director
Technology ServicesUsed an 2 EAPs before, staff never really used either of them. Came across Mindway, and the way the app works fitted right into our staff's dynamic and culture. 36% of staff use services. - Richard, Director
NDIS SupportI've been using Mindway EAP for some time now, and I must say it's been an invaluable tool for my personal well-being and have heard positive feedback from the team at large. 25% of staff use services.
Flexible Plans
Customised to your organisation
Customised to your organisation
PAYG EAP
Flexible Support - Billed Per Session
Flexible Support - Billed Per Session
Ideal for organisations that want to start small and scale as needed. Only pay when your team uses the service.
Included in PAYG:
✔️ Pay per session model
✔️ Tailored Mindfulness Program
✔️ Professional support within 12–36 hours
✔️ 24/7/365 booking number
✔️ Real-time analytics portal
Complete EAP
All-Inclusive Support
All-Inclusive Support
Best for teams seeking consistent, proactive support with built-in sessions and added value for managers and leaders.
Includes everything in PAYG, plus:
✔️ Set sessions included per employee, per year.
✔️ Dedicated program specialist
✔️ Priority critical incident support
✔️ Monthly live leadership/manager training (mental health, leadership, communication & more)
Frequently Asked Questions
An EAP can improve employee well-being, leading to reduced absenteeism, increased productivity, and higher retention rates. It also helps create a supportive work environment, where employees can manage personal challenges before they impact their performance.
An EAP provides confidential support for employees through counseling, coaching, and referrals. Services typically include mental health counselling and wellbeing programs. Plans can be customized based on your business’s needs.
EAP pricing varies depending on the plan. We offer flexible options: per-use models or set fee structures for 3 counselling sessions, billed monthly or annually. Costs are structured to offer value, improving employee engagement and reducing turnover.
Success is measured through employee engagement rates, feedback surveys, and tracking reductions in absenteeism or turnover. Our plans include built-in engagement guarantees to ensure you get the most from your investment.
Yes, all EAP services are confidential. Information about an employee’s use of the program, including their sessions and personal details, is not shared with the employer, ensuring privacy and discretion. We do, however share basic reason for counselling eg. work stress to you (the employer) to identify areas for potential improvement.
Our registered Australian counsellors are highly experienced professionals who provide compassionate support for a wide range of personal and workplace challenges.
All our counsellors are registered with ACA and/or PACFA, the recognised peak bodies for counselling in Australia.
All our counsellors are registered with ACA and/or PACFA, the recognised peak bodies for counselling in Australia.
"We’re extremely satisfied with the services and counselling provided. It’s great to see our staff benefiting from it." 28% of staff use services
Priya, HR Director
Rated 4.8/5 stars
Get Tailored EAP Quote
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Supporting 10,000+ Employees, HR Teams & Owners
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Fantastic EAP
"I've been using Mindway EAP for some time now, and I must say it's been an invaluable tool for my personal well-being and have heard positive feedback from the team at large"
25% of staff use services
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One Of The Best
"Used 2 EAPs before, staff never really used either of them. Came across Mindway, and the way the app works fitted right into our staff's dynamic and culture."
36% of staff use services
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Google Review
"Ryder has been great and responsive to work with while setting up the EAP from a management perspective. I have had a great response from staff who have shared with me that they have used both the app and counselling services, noting that it has helped them a lot"