New psychosocial health regulations are coming to Victoria
About Mindway
Ryder Mckenzie
Program Director & Founder
Mindway started four years ago with a simple mission to help Australians reduce stress, sleep better, and live with a greater sense of balance and purpose.
In the beginning, we worked directly with individuals. But before long, businesses began reaching out. They saw the impact Mindway was having on people’s lives and wanted that same kind of genuine support for their teams.
At the time, most Employee Assistance Programs were outdated, uninspiring and barely used. Companies were paying tens of thousands for a service only a handful of employees accessed. Many ended up dropping their EAPs altogether, not because they didn’t care about wellbeing, but because the system just wasn’t working.
That’s when our purpose evolved to build an EAP people actually want to use... One that feels human, approachable, and genuinely helpful.
Unlike many in the space, we’re customer-led, not venture capital-driven.
We work directly with the companies and people we serve to build around for needs. This means you'll receive a service that enhances day by day, helping you see a real return on wellbeing.
We believe if you're looking to make support easy to access, meaningful to engage with, and something teams are proud to be part of, you should be using Mindway.
In the beginning, we worked directly with individuals. But before long, businesses began reaching out. They saw the impact Mindway was having on people’s lives and wanted that same kind of genuine support for their teams.
At the time, most Employee Assistance Programs were outdated, uninspiring and barely used. Companies were paying tens of thousands for a service only a handful of employees accessed. Many ended up dropping their EAPs altogether, not because they didn’t care about wellbeing, but because the system just wasn’t working.
That’s when our purpose evolved to build an EAP people actually want to use... One that feels human, approachable, and genuinely helpful.
Unlike many in the space, we’re customer-led, not venture capital-driven.
We work directly with the companies and people we serve to build around for needs. This means you'll receive a service that enhances day by day, helping you see a real return on wellbeing.
We believe if you're looking to make support easy to access, meaningful to engage with, and something teams are proud to be part of, you should be using Mindway.
Loved By Australian Employers
- Jade, Clinic Manager
Childcare CentreI have been working with Mindway, creating an EAP for our centre. They have designed a good program and there has been great communication along the way. - 29% of staff use services - Marvin, Director
Technology ServicesUsed an 2 EAPs before, staff never really used either of them. Came across Mindway, and the way the app works fitted right into our staff's dynamic and culture. 36% of staff use services. - Richard, Director
NDIS SupportI've been using Mindway EAP for some time now, and I must say it's been an invaluable tool for my personal well-being and have heard positive feedback from the team at large. 25% of staff use services.
Flexible Plans
Customised to your organisation
Customised to your organisation
PAYG EAP
Flexible Support - Billed Per Session
Flexible Support - Billed Per Session
Ideal for organisations that want to start small and scale as needed. Only pay when your team uses the service.
Included in PAYG:
✔️ Pay per session model
✔️ Tailored Mindfulness Program
✔️ Professional support within 12–36 hours
✔️ 24/7/365 booking number
✔️ Real-time analytics portal
Complete EAP
All-Inclusive Support
All-Inclusive Support
Best for teams seeking consistent, proactive support with built-in sessions and added value for managers and leaders.
Includes everything in PAYG, plus:
✔️ Set sessions included per employee, per year.
✔️ Dedicated program specialist
✔️ Priority critical incident support
✔️ Monthly live leadership/manager training (mental health, leadership, communication & more)
Frequently Asked Questions
An EAP can improve employee well-being, leading to reduced absenteeism, increased productivity, and higher retention rates. It also helps create a supportive work environment, where employees can manage personal challenges before they impact their performance.
An EAP provides confidential support for employees through counseling, coaching, and referrals. Services typically include mental health counselling and wellbeing programs. Plans can be customized based on your business’s needs.
EAP pricing varies depending on the plan. We offer flexible options: per-use models or set fee structures for 3 counselling sessions, billed monthly or annually. Costs are structured to offer value, improving employee engagement and reducing turnover.
Success is measured through employee engagement rates, feedback surveys, and tracking reductions in absenteeism or turnover. Our plans include built-in engagement guarantees to ensure you get the most from your investment.
Yes, all EAP services are confidential. Information about an employee’s use of the program, including their sessions and personal details, is not shared with the employer, ensuring privacy and discretion. We do, however share basic reason for counselling eg. work stress to you (the employer) to identify areas for potential improvement.
Our registered Australian counsellors are highly experienced professionals who provide compassionate support for a wide range of personal and workplace challenges.
All our counsellors are registered with ACA and/or PACFA, the recognised peak bodies for counselling in Australia.
All our counsellors are registered with ACA and/or PACFA, the recognised peak bodies for counselling in Australia.
"We’re extremely satisfied with the services and counselling provided. It’s great to see our staff benefiting from it." 28% of staff use services
Priya, HR Director
Rated 4.8/5 stars
Get Tailored EAP Quote
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Supporting 10,000+ Employees, HR Teams & Owners
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Fantastic EAP
"I've been using Mindway EAP for some time now, and I must say it's been an invaluable tool for my personal well-being and have heard positive feedback from the team at large"
25% of staff use services
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One Of The Best
"Used 2 EAPs before, staff never really used either of them. Came across Mindway, and the way the app works fitted right into our staff's dynamic and culture."
36% of staff use services
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Google Review
"Ryder has been great and responsive to work with while setting up the EAP from a management perspective. I have had a great response from staff who have shared with me that they have used both the app and counselling services, noting that it has helped them a lot"