- Tailored EAP
to Support All StaffGeneric EAPs often fall short in retail settings, with only 5% of staff accessing counselling. At Mindway, we understand the unique pressures of retail work; long hours, customer demands, and high-paced environments. That’s why we take a proactive approach to well-being, offering practical tools for managing stress, improving work-life balance, and building resilience. Our modernised counselling model allows staff to book directly with their preferred counsellor, ensuring fast, confidential access to Australia’s best professionals. The result? Leading usage rates of 30% and real support when it’s needed most. -
On-Demand
Counselling
Get My Tailored QuoteFor EAPs to be effective, it needs to be timely, accessible and personalised. At Mindway, we ensure quick and trustworthy care by allowing your employees to connect with their preferred counsellor in 24 hours and just 2 clicks. - Delivering ROI
for Real ImpactFor every dollar invested in our program, we deliver a proven 7–8x ROI for your organisation. These savings come from reduced absenteeism, lower turnover, and less time spent by managers on workplace issues—driving both employee wellbeing and business performance.
Why Retail Companies Are
Choosing Mindway EAP
Choosing Mindway EAP
Features
Typical EAP
Mindway EAP
Mental Health Counselling
24/7/365 Booking Hotline
Avg. Counselling Wait Time
5+ Days
12-24hr
In-App Counselling Booking
Proactive Mindfulness and Sleep App
Specialised program for the retail Industry
Avg. Engagement Rate in the retail industry
3-5%
25-30%
“
We have found the Mindway App to be the perfect solution for our workforce to provide the teams a support tool that they can use as much or as little of, depending on their needs at the time. The qualified professionals offering the on demand counselling services through the app have been a terrific support to our teams. Would highly recommend for businesses of any size.
Flexible Plans
Customised to your organisation
Customised to your organisation
Mindway Starter
PAYG EAP
PAYG EAP
Ideal for organisations that want to scale as needed with flexible and fast access to support.
Included in PAYG:
✔️ Pay per session model
✔️ Proactive wellness content
✔️ Support within 24 hours
✔️ Promotional material
✔️ Real-time analytics
Mindway Complete
Complete EAP
Complete EAP
Best for teams seeking consistent, proactive support with built-in sessions and added value for leaders.
Includes everything in PAYG, plus:
✔️ Set sessions included per employee, per year.
✔️ Dedicated program specialist
✔️ Priority critical incident support
✔️ Monthly live leadership/manager training (mental health, leadership, communication & more)
Frequently Asked Questions
An EAP can improve employee well-being, leading to reduced absenteeism, increased productivity, and higher retention rates. It also helps create a supportive work environment, where employees can manage personal challenges before they impact their performance.
An EAP provides confidential support for employees through counseling, coaching, and referrals. Services typically include mental health counselling and wellbeing programs. Plans can be customized based on your business’s needs.
EAP pricing varies depending on the plan. We offer flexible options: per-use models or set fee structures for counselling sessions, billed monthly or annually. Costs are structured to offer value, improving employee engagement and reducing turnover.
Success is measured through employee engagement rates, feedback surveys, and tracking reductions in absenteeism or turnover. Our plans include built-in engagement guarantees to ensure you get the most from your investment.
Yes, all EAP services are confidential. Information about an employee’s use of the program, including their sessions and personal details, is not shared with the employer, ensuring privacy and discretion. We do, however share basic reason for counselling eg. work stress to you (the employer) to identify areas for potential improvement.
Our registered Australian counsellors are highly experienced professionals who provide compassionate support for a wide range of personal and workplace challenges.
All our counsellors are registered with ACA and/or PACFA, the recognised peak bodies for counselling in Australia.
All our counsellors are registered with ACA and/or PACFA, the recognised peak bodies for counselling in Australia.
Rated 4.8/5 stars
Get Tailored EAP Quote
Support your team with personalised and fast support. Fill out the form below to get a personalised EAP for your organisation.
We never share your info with anyone
Supporting 10,000+ Employees, HR Teams & Owners
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We made the switch to Mindway
"We recently made the switch to Mindway and couldn't be happier with the decision. The setup process was seamless, and the transition felt really well supported from the outset. Feedback from our team has been overwhelmingly positive, which has been fantastic to see. The additional resources, like leadership webinars and structured annual planning schedules, have added real value at an organisational level."
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Was a breeze
"Setting up Mindway for our clinic was a very easy process. Everyone loves the app with all of its different meditations, sleep support and daily emotion tracker. Quite a few of the team have utilised the counselling services and found the whole process very simple. I can highly recommend this company."
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Highly responsive and well supported
"Ryder has been great and responsive to work with while setting up the EAP from a management perspective. I have had a great response from staff who have shared with me that they have used both the app and counselling services, noting that it has helped them a lot."