New psychosocial health regulations are coming to Victoria
Stay Compliant with a Proactive EAP
All workplaces in Australia are increasingly required to manage psychological (mental) health risks. Our EAP helps you meet those obligations, reduce your legal risk, and support your people.
Compliance
Loved by 10,000+ Australian employees
What Australian Law Requires
Under WHS laws, employers must take all reasonably practicable steps to protect both the physical and psychological health of workers.
National (Safe Work Australia)
The Model WHS Regulations and Code of Practice – Managing Psychosocial Hazards at Work require employers to:
- Identify and manage risks from psychosocial hazards (e.g. bullying, harassment, excessive workloads, poor management, exposure to trauma).
- Implement and review controls.
- Consult with employees.
Victoria (from December 2025)
New WorkSafe Victoria regulations will make psychosocial risk management an explicit legal requirement, treating these hazards the same as physical ones.
Employer Duties:
Employer Duties:
- Identify psychosocial hazards.
- Assess, eliminate, or reduce associated risks.
- Consult with staff and health & safety reps.
- Review controls when circumstances change.
- Keep records of hazards, controls, and reviews.
Helps mitigate harm from psychosocial hazards when they occur, reducing the likelihood and severity of psychological injury claims. Demonstrates that appropriate support was provided.
Specialised support based on needs
Results:
Reduces business risk
Employees feel valued and supported
Proactive Resources & Leadership Training
Proactive resources and leader training help identify and address psychosocial risks early. This can lower the likelihood of psychological injury claims & demonstrate the organisation has taken reasonable steps to meet its WHS obligations.
Wellness content and resources
Results:
Leadership training to strengthen teams
Higher engagement rates of 40% +
Same Day Support
Mindway EAP plays a critical to help you meet your legal obligations and reducing your risk in practice. Here’s what we can do, and why it helps:
Reduce Your Risk & Meet Compliance with Mindway
Loved By Australian Employers
- I have been working with Mindway, creating an EAP for our clinic. They have designed a good program and there has been great communication along the way. 29% of staff use services
- Used an 2 EAPs before, staff never really used either of them. Came across Mindway, and the way the app works fitted right into our staff's dynamic and culture.
36% of staff use services. - I've been using Mindway EAP for some time, and I must say it's been an invaluable tool for my personal well-being and have heard positive feedback from the team.
25% of staff use services.
Flexible Plans
Customised to your organisation
Customised to your organisation
PAYG EAP
Flexible Support - Billed Per Session
Flexible Support - Billed Per Session
Ideal for organisations that want to start small and scale as needed. Only pay when your team uses the service.
Included in PAYG:
✔️ Pay per session model
✔️ Tailored Mindfulness Program
✔️ Professional support within 12–36 hours
✔️ 24/7/365 booking number
✔️ Real-time analytics portal
Complete EAP
All-Inclusive Support
All-Inclusive Support
Best for teams seeking consistent, proactive support with built-in sessions and added value for managers and leaders.
Includes everything in PAYG, plus:
✔️ Set sessions included per employee, per year.
✔️ Dedicated program specialist
✔️ Priority critical incident support
✔️ Monthly live leadership/manager training (mental health, leadership, communication & more)
Frequently Asked Questions
An EAP can improve employee well-being, leading to reduced absenteeism, increased productivity, and higher retention rates. It also helps create a supportive work environment, where employees can manage personal challenges before they impact their performance.
An EAP provides confidential support for employees through counseling, coaching, and referrals. Services typically include mental health counselling and wellbeing programs. Plans can be customized based on your business’s needs.
EAP pricing varies depending on the plan. We offer flexible options: per-use models or set fee structures for 3 counselling sessions, billed monthly or annually. Costs are structured to offer value, improving employee engagement and reducing turnover.
Success is measured through employee engagement rates, feedback surveys, and tracking reductions in absenteeism or turnover. Our plans include built-in engagement guarantees to ensure you get the most from your investment.
Yes, all EAP services are confidential. Information about an employee’s use of the program, including their sessions and personal details, is not shared with the employer, ensuring privacy and discretion. We do, however share basic reason for counselling eg. work stress to you (the employer) to identify areas for potential improvement.
Our registered Australian counsellors are highly experienced professionals who provide compassionate support for a wide range of personal and workplace challenges.
All our counsellors are registered with ACA and/or PACFA, the recognised peak bodies for counselling in Australia.
All our counsellors are registered with ACA and/or PACFA, the recognised peak bodies for counselling in Australia.
"We’re extremely satisfied with the services and counselling provided. It’s great to see our staff benefiting from it." 28% of staff use services
Priya, HR Director
Rated 4.8/5 stars
Get Tailored EAP Quote
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Supporting 10,000+ Employees, HR Teams & Owners
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Fantastic EAP
"I've been using Mindway EAP for some time now, and I must say it's been an invaluable tool for my personal well-being and have heard positive feedback from the team at large"
25% of staff use services
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One Of The Best
"Used 2 EAPs before, staff never really used either of them. Came across Mindway, and the way the app works fitted right into our staff's dynamic and culture."
36% of staff use services
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Google Review
"Ryder has been great and responsive to work with while setting up the EAP from a management perspective. I have had a great response from staff who have shared with me that they have used both the app and counselling services, noting that it has helped them a lot"