PRIVACY POLICY FOR MINDWAY EAP
Effective date: 05/09/2024
We prioritise your privacy and are committed to safeguarding your personal information. This policy outlines how we collect, use, and protect your data when you use the Mindway EAP app (“App”).

1. Key Terms

• Mobile Application: The Mindway EAP app, designed for mobile devices (iOS, Android, etc.).
• Personal Data: Information provided by or collected about the User.
• User: Any person who downloads or activates the App.
• Copyright Holder: Ryder McKenzie, Australia, Victoria, owner of the App.
• Cookies: Small files used to enhance the functionality and performance of the App.

2. Applicability
This policy applies to all personal data collected through the App. By installing or using the App, you agree to the terms of this policy.

3. Data We Collect

• Device Data: Information like device identification and network details.
• Voluntary Data: Information you provide such as notes, journal entries, your nickname, and the email used for signup.
• Cookies: Used to enhance user experience and manage app performance.

4. Purpose of Collecting Data
We collect and process your data to:

• Analyse app usage and improve its functionality.
• Provide technical support.
• Communicate with you regarding your account
• Securely back up notes and journal entries.
• First-Time Client Form: Data submitted via this form is shared only with your assigned counsellor and kept confidential. It will not be shared with third parties unless legally required or with your explicit consent.

5. Data Security
We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
6. Data Retention
Your personal data is retained only as long as necessary to fulfil the purposes outlined in this policy or as required by law. You may request deletion of your data by emailing support@mindwayeap.com.au.
7. EAP Services Confidentiality
We ensure that none of your personal information data will be shared with your workplace, such as:

• Usage data from the Mindway app.
• Emotion tracking data.
• Any personal information related to your counselling sessions.

Exceptions: The following information may be shared:

• Name and email used for signup (for verification).
• Date of counselling sessions (for billing and statistical purposes).
• The general reason for counselling (e.g., work-related stress) but never personal details (for the employer to identify potential issues in the workplace)

8. User Rights

• Data Access: You can request information about how your data is processed by emailing support@mindwayeap.com.au.
• Data Deletion: You can delete your account or request data removal by contacting the same email.

9. Data Storage
We store your data securely for as long as you use the App. Once you delete your account, your data will be removed within 30 days of account deletion unless required to be retained by law.
10. Minors
The App is designed for users over 18 years old. If you are under 18, you must cease using the App.
11. Policy Updates
This policy is effective from 5 September 2024 and may be updated as necessary. It is your responsibility to check for any changes.

Disclaimer: While we employ robust security measures, no data transmission over the internet can be guaranteed 100% secure. You transfer data at your own risk.