Understanding Employee Assistance Programs
The majority of people refer to them as "EAPs." Workers who are experiencing personal or work-related issues that may be hurting their health or how effectively they perform their job duties may be eligible for these types of benefits, which are a sort of private and professional benefit as well. Employee assistance programs, often known as EAPs, have been in existence at a great number of businesses for quite some time now. On the other hand, an increasing number of small firms are beginning to recognise the advantages that these programs provide, particularly with regard to the prevention of stress and burnout as well as the retention of employment workers. As a general rule, Employee Assistance Programs (EAPs) offer mental health counselling in person, over the phone, or through video chat; wellness resources like stress relief, mindfulness training, and financial or legal advice; crisis support for things like traumatic events, deaths, or accidents at work; and support for managers to help them deal with staff issues sooner. Employee support programs are not only a "nice to have"; they have the potential to contribute to the establishment of a working environment in which workers are inspired and motivated to remain with the organisation. At the same time, this has the potential to reduce the amount of absences and turnovers.
Top EAP Providers for Small Businesses in 2026
Australia has a lot of EAP companies, but not all of them are good for small businesses. A lot of normal systems are made for very large companies with thousands of employees. This means that the cheapest prices are expensive and that you can't get out of your service deal. But these days, many service companies offer open and cheap services to small and medium-sized businesses. Leapwell's main goal is to give each person a personalised health plan that focusses on resistance and security. They also have choices that smaller groups can use. A lot of cutting-edge technology is used by the company, which helps the people who work there. There are always counsellors available, and employees can choose their own and set up a lesson within twelve hours. The company has a great plan to go digital first as well. Many small businesses don't have their own HR staff. BetterHR can help them by giving them tools to stay in line with the rules and services to keep their workers healthy. Companies and very small businesses like EAP Assist because it offers health and therapy tools mostly through email, which is a cheap way to get things done. By looking at the different services they offer and how much they charge (per employee, per session, or membership), small businesses can choose the best company to help their staff.
How to Choose the Right EAP
Aside from the cost, small businesses should think about a number of other things when choosing an employee assistance program (EAP). It is possible that a low-cost plan will have features that make it harder for workers to talk to each other. There are several important things to think about, such as making sure that counsellors are licensed psychologists or other qualified professionals who meet accreditation standards; choosing a provider with a diverse staff that is sensitive to different cultures and languages; looking for flexible pricing that doesn't require strict minimum employee requirements or long contracts; making sure that support is available 24 hours a day, seven days a week, in person, over the phone, or online; and figuring out how much support is given to the manager, since good training and advice can make the workplace better. Anyone who works for a business knows that the best employee assistance program (EAP) is one that meets both the needs of the workers and the needs of the company.
Real-World Experiences and Feedback
You can read about EAP providers, but talking to businesses that have used their services is the best way to really know what they're like. Mindway is used by a lot of small businesses, and those businesses say that their employees are very involved. This is because the program makes it easy for employees to set up meetings and pick their own advisors. This is another reason why people really want to use the service. Leapwell's focus on health measures that can be used to avoid health problems, like classes and training for resilience, can help businesses deal with stress so that workers don't have to take as much time off. People who use BetterHR like that they can get help with both health and HR problems in one place. On the other hand, some people think that BetterHR's health services aren't as good as those offered by companies that focus on employee aid programs (100%). Because EAP Assist is based on email support, employees who need help right away or in person might not like it. But people recommend the gadget because it's cheap. If small businesses know about these pros and cons in the real world, they will be better able to choose an EAP provider.
Implementation Tips for Maximum Impact
It doesn't matter how well an employee support program is set up if workers don't know about it or believe in it. Because of this, small businesses should keep a close eye on rollout and be open about it. Start by briefly explaining what the EAP is and making it clear that it is a private program. A lot of workers don't use support services because they're afraid their boss will find out. To get workers to participate, it's important to get top employees to back projects that owners or managers support. You can talk about the EAP, put up signs, send yourself emails, or write notes on the internet to keep it in mind. There is no need to invade anyone's privacy when most EAPs share private data that can be used to find out how many people are using the service and what the general trends are. This information should be looked at often to see how well the service is working. If not many people are interested, you should change how you talk to them so they pay more attention. If small businesses keep advertising their employee assistance program (EAP) and get strong backing from management, they may be sure that it will help their employees in clear and measurable ways.
Ideal for organisations that want to start small and scale as needed. Only pay when your team uses the service.
Included in PAYG:
✔️ Pay per session model
✔️ Tailored Mindfulness Program
✔️ Professional support within 12–36 hours
✔️ 24/7/365 booking number
✔️ Real-time analytics portal
Best for teams seeking consistent, proactive support with built-in sessions and added value for managers and leaders.
Includes everything in PAYG, plus:
✔️ Set sessions included per employee, per year.
✔️ Dedicated program specialist
✔️ Priority critical incident support
✔️ Monthly live leadership/manager training (mental health, leadership, communication & more)
Support your team with personalised and fast support. Fill out the form below to get a personalised EAP for your organisation.