EAP providers structure their services differently. Here are the most common options, along with their pros and cons:
Structure 1: Pay-as-You-GoIncludes an annual retainer or subscription fee, with a per-session charge.
Pros:- Ideal for small businesses or those uncertain about usage.
- Lower initial costs.
Cons:- May discourage internal promotion due to potential high expenses.
- Costs can be unpredictable, creating budgeting challenges.
Structure 2: Inclusive of SessionsProviders, including Mindway EAP, offer packages that include a set number of sessions per employee annually.
Pros:- Predictable pricing with upfront costs.
- Easy for management to promote without concerns about overspending.
Cons:- Higher upfront costs.
- Sessions are capped per employee (usually 2, 3, or 5 per year), with additional sessions requiring approval and extra fees.
Structure 3: Unlimited SessionsDescription: Offers unlimited support, allowing employees to access as many sessions as they need.
Pros:- Ensures employees receive the support they need without approval barriers.
- Most predictable pricing with all services included.
Cons:- Typically more expensive.
- Less commonly offered by providers.
Takeaway: Consider your organisation’s budget and needs when choosing a pricing structure. Inclusive or unlimited packages often provide better value and encourage greater employee engagement.