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How Much Does an EAP Cost in Australia in 2025?
Last Updated 5/8/25 By Vanessa Cortez
EAP Programs @ Mindway EAP
In 2025, Australian businesses are placing more focus than ever on employee wellbeing, but many leaders still ask the same question, how much does an EAP actually cost, and is it worth it?

This guide will break down the latest pricing models, what’s included, and how to choose the right plan for your team’s needs and budget.

What you'll learn:
  • The average cost of EAP services in Australia in 2025
  • The difference between subscription-based and usage-based pricing
  • What’s typically included in EAP packages
  • How to assess value beyond the price tag
  • Common hidden costs to watch out for

Average EAP Cost in Australia for 2025

The cost of an EAP in Australia this year typically falls between $30 and $80 per employee annually for standard services. Premium programs offering more sessions, specialised support, or nationwide coverage may cost $100–$200 per employee per year.

Employee:
We’re considering an EAP, but costs vary so much. How do we know what’s reasonable?
You:
In 2025, you can expect anywhere from $1,500 to $12,000 annually, depending on team size and inclusions. The key is to match the plan to usage patterns and desired services.XYZ

Common Pricing Models

EAP providers generally offer:
  • Subscription-based pricing: Fixed annual fee per employee regardless of usage.
  • Usage-based pricing: Pay only for the sessions your employees use.
  • Hybrid models: A base subscription fee with additional charges for extra sessions.

What’s Included in the Cost

A typical EAP package may include:
  • Confidential counselling sessions (in-person, phone, or online)
  • Crisis support services
  • Manager support and advice
  • Online self-help resources and training modules
An effective EAP is not an expense, it’s an investment in your people’s wellbeing and your company’s productivity." – Workplace Wellbeing Expert

Factors That Influence Cost

Several factors can affect the price:
  • Team size – Larger teams often receive better rates.
  • Number of included sessions – More sessions usually mean higher costs.
  • Specialised services – Legal, financial, or trauma support can increase pricing.

Why Cost Shouldn’t Be the Only Factor

While cost matters, choosing purely based on price can limit the program’s effectiveness. Look for providers with proven results, strong confidentiality policies, and a user-friendly access system.
Key Takeaways
  • Know the Average Cost
    In 2025, EAPs in Australia range from $30–$80 per employee annually for standard packages.
  • Understand Pricing Models
    Subscription-based plans offer predictability, while usage-based plans can save smaller teams money.
  • Check the Inclusions
    Look for counselling, crisis support, and extra resources for added value.
  • Value Over Price
    A well-used EAP can deliver significant ROI by reducing absenteeism and turnover.
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Included in PAYG:

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Best for teams seeking consistent, proactive support with built-in sessions and added value for managers and leaders.


Includes everything in PAYG, plus:

✔️ Set sessions included per employee, per year.

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