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How EAPs Improve Employee Mental Health and Reduce Absenteeism in 2025
Last Updated 5/8/25 By Vanessa Cortez
EAP Programs @ Mindway EAP
Poor mental health is one of the leading causes of absenteeism in Australian workplaces, costing businesses billions annually in lost productivity. Employee Assistance Programs (EAPs) offer a confidential and accessible way for employees to get help early, improving wellbeing and keeping them engaged at work. This article explores how EAPs directly contribute to healthier teams and fewer sick days.

What You’ll Learn in This Article
  • The link between mental health and absenteeism in the workplace
  • How EAPs provide early intervention to prevent burnout
  • The types of support EAPs offer employees
  • Real-life examples of improved attendance from EAP use
  • Tips for employers to maximise EAP engagement

The Cost of Absenteeism in Australia

Mental health-related absenteeism costs Australian employers an estimated $10.9 billion each year. Beyond wages, there’s also the cost of lost output, temporary cover, and team disruption. Issues like anxiety, depression, and burnout don’t just cause sick days — they can lead to presenteeism, where employees are at work physically but unable to perform at their best.

Employee:
I’ve been feeling really stressed lately and I think it’s affecting my work.
You:
That’s exactly what our EAP is here for. It’s confidential, and you can book an appointment this week to talk to a professional.

How EAPs Support Employee Mental Health

EAPs provide direct, confidential access to mental health professionals for personal and work-related issues. Sessions may cover stress management, relationship challenges, financial counselling, or grief support. The benefit is that employees don’t have to wait months for help, EAP providers can often secure an appointment within days, preventing issues from worsening.

Early Intervention to Prevent Burnout

Burnout often develops gradually, and many employees hesitate to seek help until they’re already in crisis. EAPs encourage early support by offering discreet, stigma-free access to professionals. By resolving small issues early, companies can prevent extended leave periods and retain valuable team members.
"Workplaces that prioritise mental health see not only happier employees, but also more consistent attendance and better performance." — Beyond Blue Australia

Reducing Sick Days Through Timely Support

Research from the EAP Association of Australasia shows that companies actively promoting their EAP see up to 30% fewer mental health-related absences. Even a single counselling session can help employees feel supported enough to return to work sooner. The return on investment is significant, with many businesses recovering $3–$8 for every $1 spent on EAP services.

Maximising EAP Use for Better Results

An EAP is only effective if employees know it exists and feel comfortable using it. Employers should:
  • Regularly promote EAP services in staff meetings and internal newsletters
  • Train managers on how to refer employees
  • Share anonymised success stories to normalise usage
Key Takeaways
  • Mental Health Directly Impacts Attendance
    Supporting employees reduces absenteeism rates.
  • EAPs Offer Confidential, Accessible Help
    Employees are more likely to seek help when it’s easy and private.
  • Early Support Prevents Escalation
    Addressing problems early reduces long-term leave.
  • Promotion Drives Engagement
    Regular reminders encourage staff to use the EAP before reaching crisis point.
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