EAPs With 24-Hour Counselling in Australia – Best EAP Services & Providers
Last Updated 5/8/25 By Vanessa Cortez
EAP Programs @ Mindway EAP
EAP Programs @ Mindway EAP
In this guide, we’ll break down which EAP Services in Australia offer 24-hour counselling, how it works, and why it can be a game changer for workplace wellbeing. From understanding the basics of an EAP to comparing the top EAP Providers, you’ll get all the details to make an informed choice for your business.
What you'll learn:
What you'll learn:
- What 24-Hour Counselling in EAP Services Means
- Leading EAP Providers in Australia With 24-Hour Support
- How 24-Hour EAP Services Operate
- Benefits for Employers and Employees
- How to Choose the Right EAP Provider
What 24-Hour Counselling in EAP Services Involves
A 24-hour Employee Assistance Program (EAP) gives employees access to professional counselling and support services at any time of day or night. This service is especially valuable for businesses with shift workers, remote teams, or employees who may face personal or work-related challenges outside of regular office hours. We’ll explain how it works, the situations where it’s most helpful, and why round-the-clock availability is becoming standard in modern workplace wellbeing programs.
Recognised EAP Providers in Australia Offering 24/7 Support
Several established EAP providers offer continuous access to qualified counsellors. Examples include Converge International, AccessEAP, TELUS Health (formerly LifeWorks), and Benestar. Each has its own approach, some focus on phone support, others on integrating phone, video, and live chat options. This section outlines their key features, service coverage across Australia, and unique capabilities such as multilingual support or specialist counselling areas.
Employee:
It’s late and I’m feeling overwhelmed. I don’t know who to talk to.
You:
XYZ
How 24-Hour EAP Services Are Structured
We’ll look at the typical process from the moment an employee makes contact. Calls or messages are usually triaged by trained staff to assess urgency. Immediate counselling is provided where needed, and follow-up sessions may be booked for longer-term support. We’ll also touch on the role of confidentiality, ensuring employees can access help without concerns about privacy or judgement.
Benefits for Employers and Employees
Around-the-clock EAP access can help address crises quickly, prevent small issues from escalating, and give employees reassurance that support is available whenever they need it. For employers, it contributes to a healthier workplace culture, helps meet WHS obligations related to psychosocial safety, and can improve staff retention by showing genuine care for wellbeing.
“Mental health needs a great deal of attention. It’s the final taboo, and it needs to be faced and dealt with.” – Adam Ant
Choosing the Right EAP Provider for 24/7 Support
Not all EAP services are equal, so it’s important to check the provider’s credentials, whether counsellors are locally registered, the range of access channels offered, and how quickly they respond in urgent cases. Businesses should also consider language availability, cultural awareness, and how usage trends are reported without breaching confidentiality.
Key Takeaways
Parakalafa pupuu ma ni manatu tāua e faigofie ai ona faitau ma malamalama, ma e faasao ai lou taimi. O ni manatu tāua e faamamafaina.
- Always Accessible24-hour EAP Services ensure employees have access to help any time they need it, including nights and weekends.
- Crisis SupportImmediate access to a counsellor can prevent issues from becoming more serious.
- Workplace BenefitsAround-the-clock support improves staff wellbeing, morale, and retention.
- Informed ChoiceSelecting the right EAP Provider means considering accreditation, cultural fit, and access options.
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We Customise Every Program to Fit Your Organisation
PAYG EAP
Flexible Support - Billed Per Session
Flexible Support - Billed Per Session
Ideal for organisations that want to start small and scale as needed. Only pay when your team uses the service.
Included in PAYG:
✔️ Pay per session model
✔️ Tailored Mindfulness Program
✔️ Professional support within 12–36 hours
✔️ 24/7/365 booking number
✔️ Real-time analytics portal
Complete EAP
All-Inclusive Support
All-Inclusive Support
Best for teams seeking consistent, proactive support with built-in sessions and added value for managers and leaders.
Includes everything in PAYG, plus:
✔️ Set sessions included per employee, per year.
✔️ Dedicated program specialist
✔️ Priority critical incident support
✔️ Monthly live leadership/manager training (mental health, leadership, communication & more)
"We’re extremely satisfied with the services and counselling provided. It’s great to see our staff benefiting from it." 28% of staff use services
Priya, HR Director
Rated 4.8/5 stars
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