How to Encourage Employee Engagement with Your 24/7 EAP Program: Mindway’s Approach
Last Updated 5/8/25 By Vanessa Cortez
EAP Programs @ Mindway EAP
Many employees hesitate to use Employee Assistance Programs, even when help is available. Mindway’s modern EAP breaks down barriers by offering 24/7 access to high-quality, confidential mental health support from anywhere. This article explores how businesses can increase employee engagement by leveraging Mindway’s flexible, personal approach and digital platform. You’ll learn why accessibility, choice, leadership support, and seamless technology are key to success.

What You’ll Learn in This Article
  • Common barriers to EAP use and how Mindway removes them
  • Understand how stigma, privacy concerns, and inconvenient access lower engagement, and how Mindway’s modern 24/7 model solves these.
  • Communicating the personal and flexible nature of Mindway’s EAP
  • How to highlight choice, quick booking, and confidential phone or video sessions.
  • Leadership’s role in promoting engagement with Mindway
  • How managers can foster a culture of openness and encourage employees to use Mindway’s EAP services.
  • Leveraging Mindway’s technology for seamless access and reporting
  • Using Mindway’s platform to simplify access, track usage, and scale wellbeing programs to meet your team’s needs.

1. Removing Barriers with Mindway’s, Flexible EAP

Mindway understands that employees want mental health support that is easy to access, personal, and effective. Employees can choose their own counsellor and book sessions within 24 hours, with phone or video options to suit their comfort and schedule. This flexibility helps reduce stigma and increases participation.

2. Effective Communication About Mindway’s EAP Features

When promoting Mindway, emphasize the confidentiality and control employees have. Messaging should explain the ease of booking, availability 24/7, and the ability to connect from home or anywhere. Use emails, intranet, webinars, and leadership endorsement to spread the word.

Employee:
Can I really choose my counsellor and book a session quickly with Mindway?
You:
Yes, you can pick the counsellor that fits you best and schedule a session within 24 hours. Plus, you can connect by phone or video from wherever you’re comfortable.

3. Leadership Engagement Drives Uptake

Managers who openly discuss mental health and encourage use of Mindway’s virtual EAP help normalize seeking support. Mindway provides tools and a dedicated program manager to assist employers in integrating wellbeing into daily operations.

4. Technology That Makes Wellbeing Easy to Manage

Mindway’s platform offers usage insights, priority booking, fast onboarding, and scalable options for teams large and small. Employers get real, measurable impact without complexity, making wellbeing programs easier to maintain and improve.

Takeaway
We’re here to put a dent in the universe. Otherwise, why else even be here?
“Engagement with EAPs increases when employees see leadership genuinely supporting mental health and when services are accessible without barriers.” – Workplace Wellness Expert






A growing startup partnered with Mindway to provide flexible 24/7 mental health support. Employees appreciated the ability to book confidential sessions quickly and remotely, leading to a notable boost in wellbeing and productivity.

4 Key Takeaways
  • Flexibility and Choice Boost Engagement
    • Mindway’s model lets employees select their counsellor and book fast sessions via phone or video.
  • Confidentiality and Control Reduce Stigma
    • Employees feel safe accessing support on their own terms, increasing participation.
  • Leadership Support Encourages Usage
    • Managers who endorse Mindway’s EAP help create a culture where mental health is prioritized.
  • Technology Simplifies Wellbeing Management
    • Mindway’s platform offers insights and scalable solutions that grow with your team.
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"We’re extremely satisfied with the services and counselling provided. It’s great to see our staff benefiting from it." 28% of staff use services
Priya, HR Director