In this context, it is irrelevant if the EAP provider is a large or costly business. It is the one that matches the mentality of your firm, satisfies the requirements of your employees, and assists you in adhering to the regulations on health and safety at work. It is possible that smaller businesses are more concerned with the ease of accessing reports and leadership assistance, as well as the ease with which it may be utilized. On the other hand, when it comes to reporting, organizations that are either larger or more stressed out can want further assistance. Before you begin to evaluate various companies, you need to be sure that you have a crystal clear idea of what it means for your employee assistance program (EAP) to be successful. This provides you with the ability to choose what is most significant and to comprehend what is genuinely worthwhile. It is important that you take into consideration the objectives for participation, the requirements of the society, and the challenges that your teams are facing inside this group.

Before you even begin to think about the costs or the benefits, you should take into consideration the method in which your staff carry out their responsibilities and the kind of support they are going to require. It is important to take into consideration whether your teams work from home, a combination of home and on-site, or on-site; whether employees would prefer to seek support online or in person; whether there is any shame in asking for assistance; and which issues, such as stress, burnout, conflict, or anxiety, are most frequently brought up. In order to aid the selection of a service that your workers will really use, it is vital to have this degree of understanding regarding provider organizations that offer employee assistance programs (EAP). The reason for this is that there are some EAP providers that are not appropriate for the digital settings that exist today.

In order for an employee assistance program (EAP) to be regarded successful in Australia, it is necessary for it to have the following components: In addition to having strong support from leadership and management, having quick response times and a short wait time, having clear reporting with anonymised and aggregated data, having private therapy from licensed professionals, having the ability to choose your own therapist through an app, and having counselling sessions that can be held over the phone or via video call are all things that should be included. Some of the essential components include frameworks that are associated with the Workplace Health and Safety Act (WHS) for the purpose of controlling psychosocial hazards, ethical standards that are supported by positive client feedback, a procedure that is quick to onboard new employees, and technology that assists staff members in communicating in an appropriate manner.

Not only does an effective employee assistance program (EAP) offer therapy, but it also achieves additional goals in addition to that. In addition to this, it helps leaders become more competent at recognizing the early warning signs of stress in their workforce and participating in constructive talks with them. This is a significant benefit. Providing this kind of leadership help leads to an improvement in the quality of conversation, a decrease in the amount of conflict that occurs, and an increase in the sense of mental safety that is present in the workplace. There are managers who are able to make their staff feel as though they are receiving support, and such managers are the ones that have confidence in themselves.