Workplace crises can include sudden accidents, the unexpected death of a colleague, violent incidents, or large-scale emergencies like natural disasters. Such events can disrupt not only the physical operations of a workplace but also the mental well-being of employees. Without support, these incidents can lead to increased absenteeism, emotional distress, and decreased productivity.

Many EAP providers offer Critical Incident Stress Management (CISM), a specialized service where trained counselors are dispatched quickly to the workplace. They facilitate debriefing sessions, provide one-on-one counseling, and give employees coping strategies to deal with the aftermath. The goal is to normalize emotional reactions and prevent longer-term psychological harm.

EAPs often hold group debriefing sessions to allow employees to share their experiences and feelings in a safe, structured environment. For those who prefer privacy or are struggling more deeply, individual counseling sessions are offered. These sessions are confidential and tailored to the individual’s needs, helping them work through shock, guilt, or anxiety.

Support doesn’t end after the initial intervention. EAPs typically follow up with employees weeks or even months later to ensure they’re coping and to provide additional counseling if needed. This ongoing care helps prevent long-term effects such as burnout, depression, or post-traumatic stress.