As more people in Australia have gained knowledge about mental health, employee assistance programs (EAPs) have expanded their popularity in the workplace. Employers are aware that these programs not only reduce the number of employees who are absent from work and offer assistance in retaining employees, but they also make workplaces healthier and more helpful. Additionally, it is essential to keep in mind that EAPs are not only for responding to urgent situations. The use of these resources is entirely voluntary, and a significant number of workers make use of them in order to seek assistance before the problems become more severe.

In every EAP, counselling is the primary focus of the program. Workers are able to make use of these services without incurring any costs because their employers pay for them in full. Counselling is often a short-term service that lasts between three and six sessions, and its primary objective is to assist staff members in coping with issues that are currently occurring. Numerous service providers offer phone and internet support twenty-four hours a day, seven days a week, ensuring that assistance is always close at hand. Access is designed to be comfortable and confidential.

There is a substantial body of research indicating that employee assistance programs (EAPs) are worth the money that they cost. Helping employees deal with anxiety and mental health issues at an earlier stage results in a significant reduction in the number of sick days and absences that employees take from work. There is also an increase in staff retention because employees are more inclined to remain in employment that provide them with support, which reduces the costs associated with employing new employees and instructing them. Following that, there is an increase in productivity because employees who have the sense that they are supported perform better in their jobs. Last but not least, proactive mental health programs increase risk management, which in turn reduces the likelihood of accidents and compliance issues occurring in the workplace.