EAP and WorkSafe Victoria Compliance | Meeting Psychosocial Safety Requirements
Last Updated 20/2/26 By Vanessa Cortez
EAP Programs @ Mindway EAP
New rules have been made about what it means for WorkSafe Victoria to protect workers. Safety doesn't just mean keeping people from getting hurt physically; it also means keeping them safe from mental health problems like stress, bullying, burnout, and stressful experiences. The new Occupational Health and Safety (Psychological Health) Regulations say that businesses in Victoria need to deal with psychological risks at work in a sensible way. In order to follow the rules, this has to be done.

One of the best and most tried-and-true ways to get people to follow these rules is through an Employee Assistance Program, or EAP. Employers are required by law to provide a safe and healthy workplace for all employees, and employee assistance programs (EAPs) help both the mental health of workers and that duty. EAPs offer therapy, training, and help during disasters to individuals.
An employee assistance program (EAP) is a nice perk, but it's also a way to help people be more responsible.

What You’ll Learn in This Article
  • The connection between EAPs and WorkSafe Victoria’s psychosocial safety laws
  • Why proactive wellbeing support reduces compliance risk
  • How EAPs assist in managing psychological hazards
  • The role of EAPs in early intervention and return-to-work programs
  • A real-world story of how EAP support transformed a workplace
  • A relatable employer-employee conversation about using the EAP
  • A timeless quote on safety and mental health
  • Four actionable takeaways for every Victorian employer

Understanding WorkSafe Victoria’s Psychological Safety Obligations

Employers in Victoria are obligated by WorkSafe to identify, analyze, and manage psychological hazards in the same manner that they would handle physical risks. Among the items that fall under this category are those that are harmful, such as excessive labor, unclear duties, bullying, exposure to stressful situations, or poor management. In the event that these risks are not addressed, there is the possibility of receiving WorkSafe checks, compliance warnings, or even fines. An employee assistance program (EAP) is a preventative measure that assists businesses in identifying early symptoms of stress, addressing risk factors, and providing structured assistance for recovery. It is a sign that your firm cares about mental health to have an active employee assistance program (EAP), which reduces liability and increases the overall safety culture.

Employee:
After what happened last week, I haven’t really been able to focus. It’s been hard to shake off.
You:
That’s completely understandable. It was a tough situation for everyone. Remember, we have the EAP available, confidential, free, and ready whenever you are.

The Role of EAP in Meeting Compliance

In Victoria, employers are required by WorkSafe to identify, assess, and manage psychological hazards in the same manner that they would handle physical risks. This obligation applies to both physical and psychological hazards. There are a number of things that are damaging that are included in this category. Some examples of these things are excessive work, unclear tasks, bullying, exposure to stressful circumstances, and bad management. In the case that these dangers are not addressed, there is a chance that WorkSafe inspections, compliance warnings, or even penalties will be assigned to the organization. A preventative approach that supports firms in recognizing early indications of stress, addressing risk factors, and offering organized assistance for recovery is known as an employee assistance program, or EAP for short. By reducing liability and increasing the overall safety culture, having an active employee assistance program (EAP) is an indication that your company cares about mental health. This is also a sign that your company is concerned about mental health.

Managing Psychosocial Hazards Through Early Intervention

One of the most efficient ways to fulfill the standards that have been established by WorkSafe Victoria is to take measures to avoid problems from occurring in the first place. It is possible to recognize early indications of stress or exhaustion through the utilization of employee assistance programs, which are commonly referred to as EAPs. This is an effective approach for recognizing these symptoms before they result in claims or absences. In the case that employees are suffering emotions of stress or insecurity, it is possible to aid in preventing the situation from developing further by providing them with the option to have a chat with a trained counselor in a private setting. Furthermore, employee support programs are able to recognize patterns that occur periodically in the workplace, such as recurrent disagreements, an excessive quantity of labor, or mental exhaustion. These patterns may be identified through the collection of data. The department of human resources is able to quickly and effectively tackle issues that are systemic as a result of this. This proactive strategy not only guarantees that all legal duties are completed, but it also boosts morale, increases levels of output, and contributes to the development of trust among the members of the team.

Safety doesn’t happen by accident.”
-Anonymous Workplace Safety Principle

EAP Support After Critical Incidents

It is the construction sector, the emergency services industry, and the healthcare business that are the ones that encounter the greatest rates of traumatic events within their respective industries. In accordance with the criteria established by WorkSafe, employers are obligated to offer support in the aftermath of an incident in order to prevent long-term mental impairment. Employee Assistance Program (EAP) professionals are trained to provide urgent crisis counseling as well as planned debriefings following incidents such as accidents at work, disagreements, or medical emergencies. These debriefings are scheduled after the events for which they are responsible. Not only does offering fast and compassionate aid indicate that you are following to the regulations of WorkSafe, but it also helps individuals experience healing, decreases employee turnover, and minimizes post-traumatic stress. All of these benefits are a direct result of providing such support.

Supporting Managers to Lead Safely

Although there are many occasions in which managers are the first to identify when an employee is facing difficulties, it is not always the case that they are aware of how to provide assistance to the employee. The purpose of employee assistance programs (EAPs) is to give leaders with direction, tools, and dedicated support lines in order to assist them in conducting tough talks with compassion and self-assurance. When managers are educated to spot early warning signals and guide workers to the proper area for support, they are able to establish workplaces that are better, more compassionate, and in which everyone is responsibility for each other's health. Consequently, this results in improved workplaces and a reduction in the risk for WorkSafe.

A manufacturing firm in Geelong that was of a medium size experienced a significant number of absences due to stress as a result of damaged machinery and the requirement to work additional hours. The workers were anxious and irate, and several of them had reported to WorkSafe that the jobs they were performing were hazardous. Both the manner in which they carried out their duties and the manner in which they adhered to the regulations were familiar to the management. A program that provides counseling around the clock, seven days a week, as well as leadership coaching and wellness check-ins on a monthly basis, was established by them as part of their Employee Assistance Program. Staff engagement scores increased within three months, absenteeism decreased by 18%, and a follow-up study conducted by WorkSafe revealed that the organization had taken "reasonable and effective steps" to preserve mental health. All of these improvements occurred within the same time period.

In addition to fulfilling the requirements of the law, the business went above and beyond by including EAPs into its compliance tools. Furthermore, they reestablished a culture of trust and safety.

The Long-Term Benefit of EAPs in Compliance Culture

If psychological safety is a value that is lived, then it is much simpler to adhere to the standards that have been established by WorkSafe. In order to achieve true compliance, it is not enough to simply check items off a list. Employee assistance programs, often known as EAPs, contribute to the progression of this trend by making it more commonplace to discuss mental health, fostering resilience, and facilitating early intervention. Employers who make use of these programs frequently discover that they are able to retain their staff for longer periods of time, have greater levels of employee satisfaction, and get fewer claims for workers' compensation. When done in this manner, compliance is more than simply a matter of following the law; it becomes an integral part of the culture of the business.

Key Takeaways
  • EAPs Strengthen WorkSafe Compliance
    They show tangible commitment to psychosocial risk management and employee wellbeing.
  • Prevention Is Compliance in Action
    Early counselling and support prevent burnout, conflict, and costly claims.
  • Leadership Matters
    Equipped managers are vital in promoting a culture of psychological safety.
  • Culture Outlasts Compliance
    When mental health support becomes normal practice, compliance becomes effortless.
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