An Employee Assistance Program (EAP) is a professional, confidential service that provides counselling and wellbeing resources to employees. It’s designed to help individuals manage both personal and work-related challenges.

The city’s workforce is diverse, ranging from hospitality and customer service roles to construction and education. This mix means employees face varying pressures, from high customer expectations to shift work fatigue. EAP ensures there’s a support system for everyone.

• Confidential counselling (face-to-face, phone, or online)
• Stress, anxiety, and burnout support
• Relationship and family counselling
• Manager and leadership coaching
• Mindfulness, sleep, and resilience resources

Employers who implement EAP see improvements in retention, reduced absenteeism, and better morale. In industries like hospitality and tourism, this is vital for long-term sustainability.

Employees gain a safe space to talk about personal or workplace struggles without judgment, improving wellbeing and productivity.

A large hospitality venue on the Gold Coast introduced EAP after high staff turnover. Within months, employees reported feeling more supported, and managers noticed better staff engagement during busy periods.

Most EAP providers offer flexible booking options, via mobile app, online portal, or direct phone calls—so support is available when it’s needed most.